Resources for Participants & Families

I’ve had the chance to work alongside Empress Support Services and was genuinely impressed with how they operate. They supported a client I was involved with, and the entire process - from referral to transition - was handled with professionalism, care, and structure. Staff were carefully matched to the participant, taking into account their preferences and cultural background. They also set up the home thoughtfully - adding things like a basketball hoop in the backyard and creating a games room and arts & crafts area to reflect the participant’s interests. It made the environment feel welcoming and personal. Communication was clear, the intake process was thorough, and the team was clearly experienced with complex needs and behaviours. What stood out most was their commitment to finding the right fit - not just placing someone for the sake of it. Empress genuinely prioritises the wellbeing and safety of participants. I’d confidently recommend them to anyone looking for quality, person-centred support.

It has been a pleasure working with the team at Empress support service.Great team work and management.

After having dealt with a lot of services in the NDIS, the team at 'Empress Support Services' have consistently shown care, compassion, professionalism and support to participants and their care teams. Their ability to assist complex participants whilst ensuring safe and person-centered care is amazing. I would happily have my own family members using this service.

Empress support services have a highly knowledgeable and caring team, who supply a fantastic range of services. They are passionate about their work and care deeply about each individual. Couldn't recommend anyone more highly

The staff are super friendly and are dedicated to providing exceptional service - 5 stars!

Great people! Got lots of services to offer! Definitely try them out :)

Very friendly staff and management. Specifically impressed with the consistent communication received, as well as the high quality services provided for our family. Highly recommended.

I find Empress support service team not only just professional but down to earth, caring, honest and trustworthy. The customer service is amazing as the team is very reliable. If you not only want great but caring services, I 100% recommend Empress support services. Keep up your amazing work ESS!

I would highly recommend Empress Support Service to anyone in need of high quality support services. Their team of experts is knowledgeable, responsive, and dedicated to providing the best possible experience.

Highly recommend! Great services and really nice staff