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Home » Cookie Policy (AU)
Cookie Policy (AU)webadmin2026-11-09T16:55:18+11:00

This page was last changed on November 9, 2026, last checked on November 9, 2026 and applies to citizens of Australia.

1. Introduction

Our website, https://www.empress.org.au (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. You do have the right to opt-out and to object against the further use of non-functional cookies.

5.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

You can also disable the use of cookies via your browser, but please note that our website may no longer work properly.

6. Cookies

6.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

6.2 Analytical cookies

We use analytical cookies to optimize the website experience for our users. With these analytical cookies we get insights in the usage of our website.

6.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6.4 Social media

On our website, we have included content from Instagram and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Instagram and LinkedIn. This content is embedded with code derived from Instagram and LinkedIn and places cookies. This content might store and process certain information for personalized advertising.

Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible. Instagram and LinkedIn are located in the United States.

7. Placed cookies

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details

Burst Statistics

Statistics (anonymous)

Usage

We use Burst Statistics for website statistics. Read more about Burst Statistics

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
burst_uid
Expiration
1 month
Function
Store and track interaction

Wistia

Statistics, Marketing

Usage

We use Wistia for video display. Read more about Wistia

Sharing data

For more information, please read the Wistia Privacy Statement.

Statistics

Name
wistia-video-progress-*
Expiration
persistent
Function
Store if the user has seen embedded content

Marketing

Name
wistia
Expiration
persistent
Function
Store performed actions on the website

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_gid
Expiration
1 day
Function
Store and count pageviews
Name
_gat_gtag_UA_*
Expiration
1 minute
Function
Store a unique user ID
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews
Name
_ga
Expiration
2 years
Function
Store and count pageviews

Google reCAPTCHA

Functional, Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Microsoft Clarity

Marketing, Statistics

Usage

We use Microsoft Clarity for heat maps and screen recordings. Read more about Microsoft Clarity

Sharing data

For more information, please read the Microsoft Clarity Privacy Statement.

Marketing

Name
_clck
Expiration
1 year
Function
Store a unique user ID
Name
ANONCHK
Expiration
Function
Name
MUID
Expiration
1 year
Function
Store and track visits across websites

Statistics

Name
_clsk
Expiration
1 day
Function
Store and combine pageviews by a user into a single session recording
Name
_cltk
Expiration
Function
Store and track interaction

Google Adsense

Marketing, Statistics

Usage

We use Google Adsense for showing advertisements. Read more about Google Adsense

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing

Name
_gcl_au
Expiration
persistent
Function
Store and track conversions
Name
google_adsense_settings
Expiration
persistent
Function
Provide ad delivery or retargeting

Statistics

Name
_gcl_ls
Expiration
Function
Store and track interaction

Google Fonts

Purpose pending investigation

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Purpose pending investigation

Name
Google Fonts API
Expiration
Function

Google Maps

Purpose pending investigation

Usage

We use Google Maps for maps display. Read more about Google Maps

Sharing data

For more information, please read the Google Maps Privacy Statement.

Purpose pending investigation

Name
Google Maps API
Expiration
Function

LinkedIn

Purpose pending investigation

Usage

We use LinkedIn for display of recent social posts and/or social share buttons. Read more about LinkedIn

Sharing data

For more information, please read the LinkedIn Privacy Statement.

Purpose pending investigation

Name
sdsc
Expiration
Function
Name
lms_ads
Expiration
Function
Name
lms_analytics
Expiration
Function
Name
_guid
Expiration
Function
Name
li_alerts
Expiration
Function
Name
li_gc
Expiration
Function
Name
AnalyticsSyncHistory
Expiration
Function
Name
bcookie
Expiration
Function
Name
li-oatml
Expiration
Function
Name
BizographicsOptOut
Expiration
Function
Name
li_sugr
Expiration
Function
Name
UserMatchHistory
Expiration
Function
Name
linkedin_oauth_
Expiration
Function
Name
lidc
Expiration
Function
Name
bscookie
Expiration
Function
Name
X-LI-IDC
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
wp-settings-time-1
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
wpr-hash
Expiration
Function
Name
wp-autosave-1
Expiration
Function
Name
iGuider_event
Expiration
Function
Name
iGuider_timer
Expiration
Function
Name
lse-welcome-guide-completed
Expiration
Function
Name
lse-welcome-guide-warned
Expiration
Function
Name
iGuider_data-anyTourID
Expiration
Function
Name
fusionCopyType
Expiration
Function
Name
fusionCopyContent
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
shopifySelectors
Expiration
Function
Name
debug
Expiration
Function
Name
_policy
Expiration
Function
Name
visitor
Expiration
Function
Name
wp-settings-2
Expiration
Function
Name
wp-settings-time-2
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • you may submit a request for access to the data we process about you;
  • you may request an overview, in a commonly used format, of the data we process about you;
  • you may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

Empress Support Services Pty Ltd
19/180 Lonsdale Street, Melbourne VIC 3000
Australia
Website: https://www.empress.org.au
Email: admin@ex.comempress.org.au

This Cookie Policy was synchronised with cookiedatabase.org on November 9, 2026.

Eric Aaron
Eric Aaron
2025-08-04
I’ve had the chance to work alongside Empress Support Services and was genuinely impressed with how they operate. They supported a client I was involved with, and the entire process - from referral to transition - was handled with professionalism, care, and structure. Staff were carefully matched to the participant, taking into account their preferences and cultural background. They also set up the home thoughtfully - adding things like a basketball hoop in the backyard and creating a games room and arts & crafts area to reflect the participant’s interests. It made the environment feel welcoming and personal. Communication was clear, the intake process was thorough, and the team was clearly experienced with complex needs and behaviours. What stood out most was their commitment to finding the right fit - not just placing someone for the sake of it. Empress genuinely prioritises the wellbeing and safety of participants. I’d confidently recommend them to anyone looking for quality, person-centred support.
Patience Chiuta
Patience Chiuta
2024-05-17
It has been a pleasure working with the team at Empress support service.Great team work and management.
melissa johnston
melissa johnston
2024-04-15
After having dealt with a lot of services in the NDIS, the team at 'Empress Support Services' have consistently shown care, compassion, professionalism and support to participants and their care teams. Their ability to assist complex participants whilst ensuring safe and person-centered care is amazing. I would happily have my own family members using this service.
Nathan Donegan
Nathan Donegan
2024-04-04
Empress support services have a highly knowledgeable and caring team, who supply a fantastic range of services. They are passionate about their work and care deeply about each individual. Couldn't recommend anyone more highly
Sandy T
Sandy T
2023-05-20
The staff are super friendly and are dedicated to providing exceptional service - 5 stars!
Merlyn Sunil
Merlyn Sunil
2023-04-23
Great people! Got lots of services to offer! Definitely try them out :)
Sara Gwada
Sara Gwada
2023-04-19
Very friendly staff and management. Specifically impressed with the consistent communication received, as well as the high quality services provided for our family. Highly recommended.
Aimi Day
Aimi Day
2023-04-18
I find Empress support service team not only just professional but down to earth, caring, honest and trustworthy. The customer service is amazing as the team is very reliable. If you not only want great but caring services, I 100% recommend Empress support services. Keep up your amazing work ESS!
Mapet Khalil
Mapet Khalil
2023-04-18
I would highly recommend Empress Support Service to anyone in need of high quality support services. Their team of experts is knowledgeable, responsive, and dedicated to providing the best possible experience.
Maya Moslmani
Maya Moslmani
2023-04-17
Highly recommend! Great services and really nice staff

About Us

Specialists in Complex Support Programs and Comprehensive Clinical Care, we provide safe, person-centred services for participants with the highest needs. From forensic and high-intensity support to 24/7 nursing and recovery care, we deliver stability, dignity, and confidence every step of the way.

NDIS Registered ID: 4050125667

ABN: 68 653 655 577

NDIS people represents flags
Areas We Serve Melton | Brunswick | Keilor Park | Northern Suburbs Melbourne | Caroline Springs | Deer Park | Broadmeadows | Tarneit | Moonee Ponds | Footscray | Western Suburbs Melbourne

Acknowledgement of Country

At Empress Support Services, we acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past, present, and emerging, and recognise their enduring connection to Country, community, and culture.

Contact Details

  • 19/180 Lonsdale Street, Melbourne VIC 3000, Australia
  • 03 8899 9168
  • admin@empress.org.au
  • Monday to Friday: 9:00AM – 5:00PM
  • Closed on Saturday and Sunday

Our Service

  • Disability Support Work
  • Complex Support Programs
  • Comprehensive Care & Clinical Support
  • Medium Term Accommodation
  • Short Term Accommodation
  • Positive Behaviour Support

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Our Services

  • Disability Support Work
  • Complex Support Programs
  • Comprehensive Care & Clinical Support
  • Medium Term Accommodation (MTA)
  • Short Term Accommodation (STA)
  • Positive Behaviour Support (PBS)
  • Call
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