Do More Than You Think Is Possible

Welcome to Empress Support Services

Empress Support Services is a specialist NDIS-registered provider that provides disability support and care. The organisation offers disability services, including Supported Independent Living (SIL), Community Access, Medication Management, Domestic assistance, Implementing Behaviour Management Support, and other services.

Empress Support Services provides a range of disability-specific and community-based services for people with cognitive, sensory, psychosocial or physical Disabilities, Mental Health and Forensic Disability. With the introduction of the National Disability Insurance Scheme, Packages of support can be individually sourced and tailored to meet the needs of the individual, and Empress Support Services can assist in managing the package for you.

Empress is an initiative to provide our participants with unparalleled opportunity and confidence. Empress uses the knowledge and insight gained from working with people living with disability and evidence-based research to deliver a unique approach and options to community services. It focuses on an individual’s strengths and interests to maximise opportunities to meet their life goals.

Why Choose Empress Support Services?

At Empress Support Services, we distinguish ourselves through an unwavering commitment to providing personalised support. Our team of dedicated professionals works towards making a positive impact on the lives of people with disabilities. Here’s what makes us one of the preferred NDIS providers:

  • Personalised Support: We understand that each individual has unique challenges. That is why our services are customised to meet specific their needs and preferences.
  • Experienced Team: Our team of highly skilled and empathetic professionals is committed to delivering quality care and support to our clients.

  • Community Integration: We recognise the importance of meaningful connections in enhancing overall well-being. Therefore, we actively promote community engagement and social inclusion.

  • Transparent Communication: Transparent communication is one of the key approaches of our organisation. We collaborate closely with clients and their support networks to ensure everyone is on the same page.

  • Quality Accommodation Options: Our range of accommodation options, including supported independent living and specialised disability accommodation, is designed to provide safe as well as comfortable living spaces.

  • Holistic Support: From daily living assistance to positive behaviour support and community participation, we offer a comprehensive suite of services to address diverse needs.

For more information about our services, feel free to contact us. Our team is here to assist you round the clock, ensuring constant support for your needs. We are committed to creating a supportive and inclusive environment for individuals with disabilities in the Western Suburbs of Melbourne. To learn more, you can call us on 0413 754 441 / 03 8899 9168 or email us at

Who are we?

Empress Support Services respond to individuals’ needs by providing support services and transforming societal inequality.

What is our vision?

To be the preferred provider of support and services for people with a disability and their families.

What is our mission?

To provide a person-centred approach to support and empower people with disabilities to live independently, achieve their goals and be active contributors to their communities.

Best Quality Empress Support Services

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    Helping you for an NDIS plan

    Our Values


    Truthfulness, integrity, transparency—pillars of trustworthy communication.


    Honesty, ethics, consistency—foundation of strong moral character.


    Understanding, compassion, connection—essence of genuine empathy.


    Empathy, kindness, understanding—core elements of compassionate and caring nature.


    Responsibility, transparency, reliability—key aspects of personal accountability.


    Inclusion, variety, differences—strength through diverse perspectives and experiences.