Do More Than You Think Is Possible

Welcome to Empress Support Services

At Empress Support Services, we specialise in supporting participants with complex needs and delivering high-quality, person-centred care. Our programs are designed not only to meet day-to-day needs but also to build long-term stability, independence, and connection.

Complex Support Programs

Our Complex Support Programs are tailored for participants with forensic and high-intensity needs. We provide structure, consistency, and therapeutic support to help individuals navigate challenges and achieve safer, more stable lives.

Key Features

  • Forensic disability programs designed to reduce risks and promote safe community living
  • Support for participants at risk of, or transitioning from, the justice system
  • High-intensity daily personal supports with trained and experienced staff
  • Trauma-informed and therapeutic approaches that recognise behaviours do not define a person
  • Structured environments that encourage skill development and independence
Comprehensive Care & Clinical Support

We provide round-the-clock clinical care to ensure participants have the highest level of safety, dignity, and well-being. From medical to personal needs, our team integrates healthcare with everyday support.

Key Features

  • 24/7 clinical and nursing care
  • Continence management and complex health supports
  • Post-surgical recovery and rehabilitation support
  • Medication management by trained professionals
  • Integrated care plans developed in partnership with allied health teams
Accommodation Supports

We deliver safe, accessible housing solutions tailored to participant needs:

  • Short Term Accommodation (STA): Respite and short stays with quality support
  • Medium Term Accommodation (MTA): Supportive housing during transitions
  • Supported Independent Living (SIL): Shared homes with 24/7 assistance
  • Specialist Disability Accommodation (SDA): Purpose-built, accessible housing
Additional Supports
  • Disability Support Work: Daily living assistance, personal care, and community access
  • Positive Behaviour Support (PBS): Evidence-based strategies to encourage stability and personal growth
  • Social & Community Participation: Building independence, connection, and engagement

At Empress Support Services, everything we do is guided by respect, empathy, and the belief that every participant deserves the chance to live with dignity, choice, and connection.

Who we are

Who are we?

Empress Support Services respond to individuals’ needs by providing support services and transforming societal inequality.

Our Vission

What is our vision?

To be the preferred provider of support and services for people with a disability and their families.

Our Mission

What is our mission?

To provide a person-centred approach to support and empower people with disabilities to live independently, achieve their goals and be active contributors to their communities.

Why Choose Empress Support Services?

At Empress Support Services, we provide more than disability support — we specialise in complex needs, high-intensity care, and holistic NDIS services. Our mission is to create safe, empowering environments where participants live with dignity, stability, and connection.

What We Offer

  • Complex Support Programs – Forensic and high-intensity programs that reduce risks and support safe transitions.

  • Comprehensive Care & Clinical Support – 24/7 nursing, medication, continence, and post-surgical care.

  • Accommodation Options – STA | MTA | SIL | SDA.

  • Positive Behaviour Support (PBS) – Person-centred strategies to build skills and reduce behaviours of concern.
  • Daily Living & Community Participation – Personal care, transport, and social inclusion.

Our skilled, compassionate team delivers trauma-informed, therapeutic support tailored to each participant’s goals. With transparent communication and a holistic approach, we ensure care that truly makes a difference.

Contact us today: 03 8899 9168 | admin@empress.org.au

Child, Youth and Family

Our Child, Youth and Family program is designed to support young people who live with disability, trauma, or who have been placed in out-of-home care under the care of the Secretary because they require protection.

This program is fully funded by the Department of Families, Fairness and Housing (DFFH).

At Empress, we adopt a “no child left behind” approach, ensuring every young person has access to:

  • Education and vocational opportunities
  • Maintaining ties to land, culture, and family connections (where applicable)
  • Capacity building to learn self-regulation and coping strategies
  • Building useful skills required for day-to-day living

We strive to make a difference by applying the Positive Behaviour Support framework, helping young people make good choices and live fulfilling lives.

Book An Appointment

Let us know about your questions or concerns. We will get back to you as soon as we can.