Our Approach

At Empress Support Services, we assist individuals with disabilities in developing versatile skill sets. This includes different aspects such as communication and social skills. These are essential for building deeper connections and engaging with the community. We understand that navigating social outings in public involves numerous unspoken guidelines. Therefore, our support staff seeks to empower NDIS participants by organising real events in a secure and supportive setting. This approach aims to provide practical experiences that enhance their skills and knowledge. We focus on facilitating the growth and prosperity of the individuals we support within their homes and communities.

As a registered NDIS provider, our commitment is rooted in the belief that everyone matters. This is why we embrace an individualised approach, placing our clients at the core of all our efforts. In this personalised approach, participants take a leading role in designing their support framework. That way, our team makes sure that every service is customised to suit individual requirements. By prioritising your input in decision-making, we aim to provide support that aligns with your preferred way of living life.

Our approach is designed to increase:

  • Core strength
  • Endurance
  • Sensory processing
  • Communication skills
  • Ability to perceive risk and danger
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Moreover, we consider honesty, integrity, empathy, and compassion as key pillars of the services we offer. We maintain transparency in communication and provide the right information to participants and their families. In addition, our support workers are trained to understand and show genuine empathy to the people we serve. They know their responsibilities and try to develop strength in individuals through diverse perspectives and experiences.

Contact our team to know how we can help you navigate through the complexities of NDIS services. We offer a range of services to people with disabilities in the  Melbourne. To learn more about our services, you can call us on 03 8899 9168 / 0413 754 441 or email us at info@empress.org.au.

Code of Conduct / Six National Standards

There are six National Standards that apply to disability service providers. Empress Support Services has met all six national standards.


The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.

Your Privacy Matters to Us

Empress Support Services is committed to ensuring that the information you provide to us remains secure and that you are aware of what information is held and your rights.

We are bound by the Privacy Act 1988 (Cth) (Privacy Act), which sets out several principles concerning protecting your personal information, known as the Australian Privacy Principles. This Privacy Statement sets out the type of information we collect, how we use it and who we may share it with. Collecting personal information about you.

When you begin to access our services, you are generally asked to provide us with your name, contact details, and other information. Under the Privacy Act, information that can identify you is known as personal information. Besides personal information, some types of information are also referred to as sensitive information. Sensitive information may include your racial or ethnic origin, religious beliefs, criminal record, health information, etc. We will not collect sensitive information about you without your express consent unless required by law. In our health service areas, including disability services, sensitive information may be collected so that your needs are properly understood.

Your Feedback

If you are unhappy with something that has happened or the service you receive, you have the right to complain. When you begin using our service, we will inform you about the complaint process. Let us know if you have cultural and/or linguistic requirements, and we will assist you in gaining information about the complaints process in a manner that is respectful, informative and provided in the language that is required.

Enquire with Empress Support Services today.

Our care providers work 24/7

To speak with our care providers, please fill out the form below with your contact information and requirements. One of our friendly members of staff will endeavour to respond back to you within 24 hours.

NDIS Experts

We are always open minded and happy to connect with people.

Book An Appointment

Let us know about your questions or concerns. We will get back to you as soon as we can.