Registered NDIS Provider in Broadmeadows

Name: Empress Support Services
Address: 19/180 Lonsdale Street, Melbourne, VIC, 3000, AU
Telephone: (03) 8899 9168
Price range: $$$
Rating: 5

Living with a disability brings all kinds of challenges, and in Broadmeadows, many people have found support with Empress Support Services. We are a registered NDIS provider that genuinely cares about your journey. With us, everything starts with you. Our focus is on your goals, comfort, and what independence means to you.

Whether it’s learning new skills, finding a safe, welcoming accommodation, or receiving complex support, we have you covered. Our support staff is by your side every step of the way. They listen, understand, and support you in ways that truly make a difference. After all, you deserve to feel confident, valued, and in control of your own choices.

We Offer a Wide Range of Disability Support Services

At Empress Support Services, we offer a wide range of disability support services in Broadmeadows to help participants lead fulfilling, independent lives. Our experienced team ensures that each service is responsive, built around individual goals and comfort. We provide the following NDIS disability services:

Disability Support Work

Our disability support services focus on helping participants build confidence and independence in their daily lives. Whether it’s skill-building or community activities, our support workers provide compassionate, consistent help that respects individual preferences and lets them live to the fullest.

Complex Support Programs

We also provide complex support programs for participants with higher or multiple support needs. From managing daily routines to coordinating with specialists, every participant receives safe and structured care tailored to their lifestyle and long-term goals.

Comprehensive Care & Clinical Support

Through our clinical support services, eligible individuals with disability get access to professional care from allied health and behavioural specialists. We offer coordinated assistance for physical, emotional, and medical needs, ensuring continuity of care that improves quality of life and supports overall well-being.

Medium Term Accommodation (MTA)

Our MTA NDIS accommodation provides a comfortable and safe living space for participants who need temporary housing, typically for up to 90 days. It’s an ideal solution for those transitioning between homes, post-hospital stays, or awaiting long-term housing arrangements.

Short Term Accommodation (STA)

Participants and their families can enjoy well-deserved breaks with NDIS short-term accommodation (STA). STA also provides opportunities to develop independence and try new experiences. It lets people with disabilities connect socially in a supportive and welcoming environment.

Positive Behaviour Support (PBS)

Our positive behaviour support programs help understand and manage challenging behaviours with compassion. We focus on practical strategies, emotional regulation, and building daily skills. This encourages independence, confidence, and a greater sense of control.

NDIS Complex Care Provider in Broadmeadows

Supporting individuals with complex care needs requires experience and a multi-disciplinary approach. That’s where we come in. We specialise in providing tailored complex support for medical, psychological, or high-behavioural needs.

Our team works closely with families, allied health professionals, and support coordinators. Together, we deliver holistic care for participants with complex needs. This includes forensic disability support, behavioural management and rehabilitation, to ensure your safety, consistency, and dignity at every step.

Moreover, our services extend to clinical support services such as medication management, wound care, continence support, and health monitoring. Each plan is built around the client’s medical and personal goals. By delivering personalised care, we make sure participants receive the highest quality care available.

Get in touch with us to discuss your complex care needs today. We are one of the most trusted NDIS providers in Broadmeadows.

NDIS Accommodation Services in Broadmeadows

Finding the right home is key to maintaining independence and comfort. As a reliable NDIS accommodation provider, Empress Support Services offers safe and supportive housing options across. We have over 100 Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA) properties across Melbourne’s suburbs, metropolitan areas, and regional Victoria.

Every facility is designed to promote independence and inclusion. Our SDA properties are purpose-built for high physical support and accessibility needs. Conveniently located near public transportation, healthcare facilities, and local amenities, our NDIS accommodation helps participants stay connected to their communities.

We provide:

Supported Independent Living (SIL) Accommodation: Our SIL housing offers shared and individual living arrangements with round-the-clock support from experienced workers.
Short Term Accommodation (STA NDIS): These are temporary stays for short breaks, typically lasting up to 90 days, giving both participants and carers time to recharge.
Medium Term Accommodation (MTA NDIS): For those waiting for permanent SDA housing or home modifications, our MTA options provide comfortable, transitional living.
Specialist Disability Accommodation (SDA): Designed for individuals with complex support needs, NDIS SDA offers accessible features and high levels of personal care.

Every NDIS disability services provider aims to create a safe environment—but we go beyond that. We make sure each home feels like your own.

Why Choose Empress Support Services as Your NDIS Provider?

As a reliable NDIS service provider, Empress Support Services stands for compassion and reliability. We focus on helping participants in Broadmeadows achieve their personal goals through individualised support and genuine care. Here’s why participants and their families choose us:

Local Expertise

We have a team that understands the local community and support network.

Complete Range of Services

From complex high-care disability services to SIL accommodation, all support is available under one roof.

Qualified Professionals

Our experienced staff offer safe and effective NDIS disability services across all life stages.

Tailored Care Plans

Every plan is customised to meet the participant’s unique goals and preferences.

Trusted by Families

Our reputation as one of the best disability service providers is built on transparency and consistent care.

Collaborative Approach

We work closely with families, carers, and allied health professionals to deliver person-centric outcomes.

Contact Empress Support Services for Personalised Support in Broadmeadows

At Empress Support Services, we believe every individual deserves care that respects their goals and values. Whether you need assistance with daily living, complex support, or NDIS accommodation, our dedicated team is ready to help. So, contact us today to learn why we’re your go-to NDIS provider. Call us on (03) 8899 9168 for a confidential discussion about your needs—we’re here to listen and support you every step of the way. You can also send us an email at info@empress.org.au to begin your journey towards greater independence and well-being.

Enquire with Empress Support Services today.

Our care providers work 24/7

To speak with our care providers, please fill out the form below with your contact information and requirements. One of our friendly members of staff will endeavour to respond back to you within 24 hours.

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NDIS Experts

We are always open minded and happy to connect with people.

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Let us know about your questions or concerns. We will get back to you as soon as we can.

Eric Aaron

2025-08-04

I’ve had the chance to work alongside Empress Support Services and was genuinely impressed with how they operate. They supported a client I was involved with, and the entire process - from referral to transition - was handled with professionalism, care, and structure. Staff were carefully matched to the participant, taking into account their preferences and cultural background. They also set up the home thoughtfully - adding things like a basketball hoop in the backyard and creating a games room and arts & crafts area to reflect the participant’s interests. It made the environment feel welcoming and personal. Communication was clear, the intake process was thorough, and the team was clearly experienced with complex needs and behaviours. What stood out most was their commitment to finding the right fit - not just placing someone for the sake of it. Empress genuinely prioritises the wellbeing and safety of participants. I’d confidently recommend them to anyone looking for quality, person-centred support.

Patience Chiuta

2024-05-17

It has been a pleasure working with the team at Empress support service.Great team work and management.

melissa johnston

2024-04-15

After having dealt with a lot of services in the NDIS, the team at 'Empress Support Services' have consistently shown care, compassion, professionalism and support to participants and their care teams. Their ability to assist complex participants whilst ensuring safe and person-centered care is amazing. I would happily have my own family members using this service.

Nathan Donegan

2024-04-04

Empress support services have a highly knowledgeable and caring team, who supply a fantastic range of services. They are passionate about their work and care deeply about each individual. Couldn't recommend anyone more highly

Sandy T

2023-05-20

The staff are super friendly and are dedicated to providing exceptional service - 5 stars!

Merlyn Sunil

2023-04-23

Great people! Got lots of services to offer! Definitely try them out :)

Sara Gwada

2023-04-19

Very friendly staff and management. Specifically impressed with the consistent communication received, as well as the high quality services provided for our family. Highly recommended.

Aimi Day

2023-04-18

I find Empress support service team not only just professional but down to earth, caring, honest and trustworthy. The customer service is amazing as the team is very reliable. If you not only want great but caring services, I 100% recommend Empress support services. Keep up your amazing work ESS!

Mapet Khalil

I would highly recommend Empress Support Service to anyone in need of high quality support services. Their team of experts is knowledgeable, responsive, and dedicated to providing the best possible experience.

Maya Moslmani

2023-04-17

Highly recommend! Great services and really nice staff