Comprehensive Care & Clinical Support – Empress Support Services
With Empress, you’re in safe and capable hands.
We specialise in high-intensity and complex clinical supports to ensure participants with advanced health needs receive the highest quality care.
Our team of registered nurses and trained disability professionals make everyday life safer, easier, and more dignified for people living with disabilities, chronic conditions, or recovering from illness.
Supporting a Wide Range of Needs
Living with complex medical needs doesn’t mean life has to be complicated. At Empress, our role is to make daily life as seamless as possible while respecting your independence.
We work closely with you, your Support Coordinator, and your healthcare team to design a personalised plan that covers everything from basic routines to advanced nursing care.
Our clinical supports include:
- Complex bowel care
- Enteral feeding (PEG/NG tubes)
- Catheter and continence management
- Subcutaneous injections & diabetes care
- Wound & pressure injury management
- Stroke and neurological support
- Cerebral palsy and spinal cord injury care
Specialist & Transitional Accommodation
We provide support across private, specialist, and transitional accommodation options.
Specialist & High-Intensity Supports
We provide skilled support across health, clinical, and high-intensity daily living needs.
Eligibility
Participants with complex medical, behavioural, or clinical support requirements, including those needing nursing oversight or specialised health management.
Outcome
Improving quality of life, reducing health risks, and promoting independence through safe, participant-centred clinical care.
Evidence-Based Practice
Regular monitoring and reporting ensure safe practice, positive health outcomes, and ongoing improvement.
Our comprehensive care approach also addresses broader wellbeing factors, including:
- Medication and chronic condition management
- Personal care and high-intensity daily living supports
- Safety, risk, and health planning
- Family, allied health, and clinical team collaboration
Tailored Care, No One-Size-Fits-All
We don’t believe in standard care packages.
Every participant’s needs are unique, and our Support Coordinators and Clinical Care team work with you to design a flexible schedule that fits your lifestyle, medical requirements, and goals.
This might include:
- Daily living assistance like showering, meal prep, and mobility support
- Nursing-led care, such as medication management or recovery care
- 24-hour support for participants requiring round-the-clock monitoring
Why Choose Empress for Clinical & Complex Care?
Registered Nurses & Highly Trained Staff
Skilled in high-intensity NDIS supports
Respect & Dignity First
Care that honours your choices and preferences
Quality & Safety
Delivered to the highest NDIS standards
Trusted & Local
Proudly supporting participants across Victoria
Collaborative Approach
We partner with your doctors, therapists, and family
