Contact Us
Location
19/180 Lonsdale Street, Melbourne VIC 3000, Australia
Phone
Office Hours
Mon – Fri : 9AM to 5PM
Office Hours
Saturday: Closed
Office Hours
Sunday: Closed
Eric Aaron
2025-08-04
I’ve had the chance to work alongside Empress Support Services and was genuinely impressed with how they operate. They supported a client I was involved with, and the entire process - from referral to transition - was handled with professionalism, care, and structure.
Staff were carefully matched to the participant, taking into account their preferences and cultural background. They also set up the home thoughtfully - adding things like a basketball hoop in the backyard and creating a games room and arts & crafts area to reflect the participant’s interests. It made the environment feel welcoming and personal.
Communication was clear, the intake process was thorough, and the team was clearly experienced with complex needs and behaviours. What stood out most was their commitment to finding the right fit - not just placing someone for the sake of it.
Empress genuinely prioritises the wellbeing and safety of participants. I’d confidently recommend them to anyone looking for quality, person-centred support.
Patience Chiuta
2024-05-17
It has been a pleasure working with the team at Empress support service.Great team work and management.
melissa johnston
2024-04-15
After having dealt with a lot of services in the NDIS, the team at 'Empress Support Services' have consistently shown care, compassion, professionalism and support to participants and their care teams. Their ability to assist complex participants whilst ensuring safe and person-centered care is amazing. I would happily have my own family members using this service.
Nathan Donegan
2024-04-04
Empress support services have a highly knowledgeable and caring team, who supply a fantastic range of services. They are passionate about their work and care deeply about each individual. Couldn't recommend anyone more highly
Sandy T
2023-05-20
The staff are super friendly and are dedicated to providing exceptional service - 5 stars!
Merlyn Sunil
2023-04-23
Great people! Got lots of services to offer! Definitely try them out :)
Sara Gwada
2023-04-19
Very friendly staff and management.
Specifically impressed with the consistent communication received, as well as the high quality services provided for our family. Highly recommended.
Aimi Day
2023-04-18
I find Empress support service team not only just professional but down to earth, caring, honest and trustworthy. The customer service is amazing as the team is very reliable. If you not only want great but caring services, I 100% recommend Empress support services. Keep up your amazing work ESS!
Mapet Khalil
2023-04-18
I would highly recommend Empress Support Service to anyone in need of high quality support services. Their team of experts is knowledgeable, responsive, and dedicated to providing the best possible experience.
Maya Moslmani
2023-04-17
Highly recommend! Great services and really nice staff
About Us
Specialists in Complex Support Programs and Comprehensive Clinical Care, we provide safe, person-centred services for participants with the highest needs. From forensic and high-intensity support to 24/7 nursing and recovery care, we deliver stability, dignity, and confidence every step of the way.
NDIS Registered ID: 4-J2KKI1H
ABN: 68 653 655 577
Areas We Serve
Acknowledgement of Country
At Empress Support Services, we acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands on which we live and work. We pay our respects to Elders past, present, and emerging, and recognise their enduring connection to Country, community, and culture.
Contact Details
- Monday to Friday: 9:00AM – 5:00PM
- Closed on Saturday and Sunday
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