Your privacy matters

Privacy Policy

This page explains, in plain words, what information we collect on this website, why we collect it, and what we do with it.

Last updated: 9 November 2026

The short version

  • We only collect what we need to answer you and to run our website.
  • We never sell your information.
  • Please do not put health or other private details in our website forms.
  • You can ask to see, fix or delete your information at any time.
1

Who we are

Empress Support Services (“Empress”, “we”, “us”) is a registered NDIS provider in Victoria, Australia. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles.

Empress Support Services, ABN 68 653 655 577, 19/180 Lonsdale Street, Melbourne VIC 3000. Contact us about privacy at admin@empress.org.au or on (03) 8899 9168.

2

What we collect on this website

  • What you send us in a form or message. This can be your name, phone number, email address, who you are (for example a participant, family member or support coordinator), and your message.
  • How you use the site. This can be the pages you visit, your device and browser, and roughly where you are. We collect this with cookies and similar tools.
Please do not put health or other private details in our website forms. If we need that kind of information, we will ask for it later in a safer way and with your consent.
3

Why we collect it

  • To answer your question or enquiry.
  • To tell you about our services and any vacancies, if you ask us to.
  • To run and improve our website.
  • To measure whether our ads work.
  • To meet our legal duties as an NDIS provider.
4

Cookies and tools we use

Some of the tools below use cookies. You can block or delete cookies in your browser settings at any time. These are the tools we use:

  • Google Analytics shows us how many people visit and which pages they use.
  • Google Ads shows us whether our ads lead to calls or enquiries.
  • Microsoft Clarity shows us how people use our pages, such as where they click and scroll. It hides what you type in forms.
  • Review tools show reviews from Google on our site.
5

Who we share it with

We do not sell your information. We only share it with companies that help us run the website and our ads, such as Google, Microsoft and our website host. Some of these companies store information in other countries, such as the United States. We choose providers with care. We also share information if the law says we must.

6

Keeping it safe, and for how long

We use passwords, security tools and limited access to protect information. We keep it only as long as we need it for the reasons above, or as long as the law says we must. Then we delete it or remove your details from it.

7

Your rights

You can ask to see the information we hold about you, ask us to fix it, or ask us to delete it. Email admin@empress.org.au and we will reply within 30 days.

8

Complaints

If you are not happy with how we handled your information, tell us first. We will look into it and reply in writing. If you are still not happy, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

We may update this page from time to time. The date at the top shows when it was last changed.

Questions about your privacy?

We are happy to help. Get in touch and we will reply within 30 days.

Empress Support Services · ABN 68 653 655 577 · NDIS Registered Provider ID 4050125667