As a provider, it’s our job to support you in achieving your goals and strengthening your capacity to live independently in your community. We look forward to helping you achieve your goals through your NDIS plan. Have a question? We are available to take your call 24 hours a day, seven days a
week. Call us on 03 8899 9168 or email us at info@empress.org.au

Structure of Fees and Charges – Empress Support Services:

Services available: 24hours, 7days a Week, 365 days a Year.
Office hour services: 9.00pm to 5.00am Monday to Friday and 9.00pm to 1.00pm Saturday
Public Holidays: New Years Day
Australia Day
Good Friday
Easter Saturday
Easter Monday
Anzac Day
Kings Birthday
October Labour Day
Christmas Day
Boxing Day
*Any applicable local public holiday.
Service Duration: Minimum of a 3-hour service.
After 3 hours, services are billed in 15-minute increments.
Transport: A per kilometre rate is charged when using Empress Support Services or Support Worker motor vehicles within the duration of client services for participant purposes.
Travel Time Charges: The time and per kilometre distance travelled by an Empress support worker to transport the participants during their support will be per service. This will be calculated at the rate of the support at 0.97 cents.
Cancellations: Where the service is cancelled without two (2) clear business days’ notice prior to the scheduled service, a fee of 100% of the requested support will apply.
Higher Intensity Supports: A Higher Intensity Support rate is charged when Empress workers are required to provide these supports to participants. The rate is outlined below.
Review: Fees and Charges are reviewed quarterly and are in line or better than NDIS pricing arrangements
Please call for a quote: Assistance with Daily Life (Includes SIL), Assistance with social and community participation, Daily Personal Activities and other services.
Establishment Fee: An Establishment fee may be deducted from your plan in line with NDIS rules. See information below

Fees and Charges:

(Per the NDIS Pricing Arrangements and Price Limits 2024/2025)
Support Item Number Support Item Name Support Category Name Rate Unit
01_049_0107_1_1 Establishment Fee For Personal Care/Participation Assistance with Daily Life (Includes SIL) $676.60 E
01_801_0115_1_1 Assistance in Supported Independent Living – Standard – Weekday Daytime Assistance with Daily Life (Includes SIL) $67.56 H
01_802_0115_1_1 Assistance in Supported Independent Living – Standard – Weekday Evening Assistance with Daily Life (Includes SIL) $74.44 H
01_803_0115_1_1 Assistance in Supported Independent Living – Standard – Weekday Night Assistance with Daily Life (Includes SIL) $75.82 H
01_804_0115_1_1 Assistance in Supported Independent Living – Standard – Saturday Assistance with Daily Life (Includes SIL) $95.07 H
01_805_0115_1_1 Assistance in Supported Independent Living – Standard – Sunday Assistance with Daily Life (Includes SIL) $122.59 H
01_806_0115_1_1 Assistance in Supported Independent Living – Standard – Public Holiday Assistance with Daily Life (Includes SIL) $150.01 H
01_049_0104_1_1 Establishment Fee For Personal Care/Participation – High Intensity Assistance with Daily Life (Includes SIL) $676.60 E
01_799_0104_1_1 Provider travel – non-labour costs Assistance with Daily Life (Includes SIL) $1.00 E
01_811_0115_1_1 Assistance in Supported Independent Living – High Intensity – Weekday Daytime Assistance with Daily Life (Includes SIL) $73.09 H
01_812_0115_1_1 Assistance in Supported Independent Living – High Intensity – Weekday Evening Assistance with Daily Life (Includes SIL) $80.53 H
01_813_0115_1_1 Assistance in Supported Independent Living – High Intensity – Weekday Night Assistance with Daily Life (Includes SIL) $82.02 H
01_814_0115_1_1 Assistance in Supported Independent Living – High Intensity – Saturday Assistance with Daily Life (Includes SIL) $102.86 H
01_815_0115_1_1 Assistance in Supported Independent Living – High Intensity – Sunday Assistance with Daily Life (Includes SIL) $132.62 H
01_816_0115_1_1 Assistance in Supported Independent Living – High Intensity – Public Holiday Assistance with Daily Life (Includes SIL) $162.38 H
Support Item Number Support Item Name Support Category Name Rate Unit
01_832_0115_1_1 Weekdays – Mon Tue Wed Thu Fri – Sleepover Assistance with Daily Life (Includes SIL) $286.56 E
01_832_0115_1_1 Saturday – Sleepover Assistance with Daily Life (Includes SIL) $286.56 E
01_832_0115_1_1 Sunday – Sleepover Assistance with Daily Life (Includes SIL) $286.56 E
01_832_0115_1_1 Public Holidays – Sleepover Assistance with Daily Life (Includes SIL) $286.56 E
Support Item Number Support Item Name Support Category Name Rate Unit
04_049_0125_1_1 Establishment Fee For Personal Care/Participation Assistance with Social, Economic and Community Participation $675.06 E
04_590_0125_6_1 Activity Based Transport Assistance with Social, Economic and Community Participation $1.00 E
04_102_0125_6_1 Access Community Social and Rec Activ – Standard – Public Holiday Assistance with Social, Economic and Community Participation $150.01 H
04_103_0125_6_1 Access Community Social and Rec Activ – Standard – Weekday Evening Assistance with Social, Economic and Community Participation $74.44 H
04_104_0125_6_1 Access Community Social and Rec Activ – Standard – Weekday Daytime Assistance with Social, Economic and Community Participation $67.56 H
04_105_0125_6_1 Access Community Social and Rec Activ – Standard – Saturday Assistance with Social, Economic and Community Participation $95.07 H
04_106_0125_6_1 Access Community Social and Rec Activ – Standard – Sunday Assistance with Social, Economic and Community Participation $122.59 E
04_049_0104_1_1 Establishment Fee For Personal Care/Participation – High Intensity Assistance with Social, Economic and Community Participation $675.06 H
04_592_0104_6_1 Activity Based Transport – High Intensity Assistance with Social, Economic and Community Participation $1.00 E
04_799_0104_6_1 Provider travel – non-labour costs – High Intensity Assistance with Social, Economic and Community Participation $1.00 E
04_400_0104_1_1 Access Community Social and Rec Activ – High Intensity – Weekday Daytime Assistance with Social, Economic and Community Participation $73.09 H
04_401_0104_1_1 Access Community Social and Rec Activ – High Intensity – Weekday Evening Assistance with Social, Economic and Community Participation $80.53 H
04_402_0104_1_1 Access Community Social and Rec Activ – High Intensity – Saturday Assistance with Social, Economic and Community Participation $102.86 H
04_403_0104_1_1 Access Community Social and Rec Activ – High Intensity – Sunday Assistance with Social, Economic and Community Participation $132.62 H
04_404_0104_1_1 Access Community Social and Rec Activ – High Intensity – Public Holiday Assistance with Social, Economic and Community Participation $162.38 H
04_799_0125_6_1 Provider travel – non-labour costs Assistance with Social, Economic and Community Participation $1.00 E
Support Item Number Support Item Name Support Category Name Rate Unit
01_049_0107_1_1 Establishment Fee For Personal Care/Participation Assistance with Daily Life (Includes SIL $675.06 E
04_590_0125_6_1 Activity Based Transpor Assistance with Social, Economic and Community Participation $1.00 E
01_799_0107_1_1 Provider travel – non-labour costs Assistance with Daily Life $1.00 E
01_002_0107_1_1 Assistance With Self-Care Activities – Standard – Weekday Night Assistance with Daily Life (Includes SIL) $75.82 H
01_011_0107_1_1 Assistance With Self-Care Activities – Standard – Weekday Daytime Assistance with Daily Life (Includes SIL) $67.56 H
01_012_0107_1_1 Assistance With Self-Care Activities – Standard – Public Holiday Assistance with Daily Life (Includes SIL) $150.01 H
01_013_0107_1_1 Assistance With Self-Care Activities – Standard – Saturday Assistance with Daily Life (Includes SIL) $95.07 H
01_014_0107_1_1 Assistance With Self-Care Activities – Standard – Sunday Assistance with Daily Life (Includes SIL) $122.59 H
01_015_0107_1_1 Assistance With Self-Care Activities – Standard – Weekday Evening Assistance with Daily Life (Includes SIL) $74.44 H
04_049_0104_1_1 Assistance with Social, Economic and Community Participation Assistance with Social, Economic and Community Participation $675.06 E
04_592_0104_6_1 Activity Based Transport – High Intensity Assistance with Social, Economic and Community Participation $1.00 E
04_799_0104_6_1 Provider travel – non-labour costs – High Intensity Assistance with Social, Economic and Community Participation $1.00 E
01_400_0104_1_1 Assistance With Self-Care Activities – High Intensity – Weekday Daytime Assistance with Daily Life (Includes SIL) $73.09 H
01_401_0104_1_1 Assistance With Self-Care Activities – High Intensity – Weekday Evening Assistance with Daily Life (Includes SIL) $80.53 H
01_402_0104_1_1 Assistance With Self-Care Activities – High Intensity – Saturday Assistance with Daily Life (Includes SIL) $102.86 H
01_403_0104_1_1 Assistance With Self-Care Activities – High Intensity – Sunday Assistance with Daily Life (Includes SIL) $132.62 H
01_404_0104_1_1 Assistance With Self-Care Activities – High Intensity – Public Holiday Assistance with Daily Life (Includes SIL) $162.38 H
01_405_0104_1_1 Assistance With Self-Care Activities – High Intensity – Weekday Night Assistance with Daily Life (Includes SIL) $82.02 H

Establishment fee for personal care/community access

This fee applies to all NDIS participants on the commencement of the first service agreement with a service provider, where they receive at least 20 hours of personal care/community access support per month.

This payment is to cover non-ongoing costs for providers establishing arrangements and assisting participants in implementing their plans.

The establishment fee is claimable by the provider who assists the participant with implementing their NDIS Plan, delivers a minimum of 20 hours per month of personal care/community access support and has agreed with the participant to supply these services.

The establishment fee will operate as follows:

Providers can charge $675.60 against a plan if assisting a participant new to the provider

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